Refund Policy
REFUND POLICY - ORAVINA
Welcome to Oravina, your premier destination for unique beauty products. We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every purchase. Please take a moment to review our refund policy below.
OUR REFUND PROMISE
RETURNS & REFUNDS
We understand that sometimes things don’t work out. Here's how we can help:
- 30-Day Refund Window: We offer a 30-day refund policy from the date you place your order. If you decide the item isn’t what you expected, we’ll process a refund as long as the item hasn't been shipped. Once the item is in transit, it cannot be recalled.
- Contact Us: If you have any questions, concerns, or need to initiate a refund, please reach out to our support team at hi@oravina.com. We’ll respond promptly to assist you.
NON-REFUNDABLE ITEMS
- Final Sale: Items marked as final sale cannot be returned or refunded.
- Shipping Charges: Shipping charges are non-refundable.
FAULTY OR INCORRECT ITEMS
If you receive a faulty or incorrect item, we’ll make it right:
- Contact Us: Send an email to hi@oravina.com with your name, order number, product name/code, and a photo of the issue.
- Replacement: If the issue is due to our error, we’ll send a replacement at no additional cost to you.
LOST ORDERS
In the rare event that your package goes missing:
- Contact Us: Please email us at hi@oravina.com. We’ll investigate with the delivery service and, if necessary, send a replacement.
FINAL THOUGHTS
Your satisfaction is our top priority. We are here to ensure your shopping experience is smooth and enjoyable. Thank you for choosing Oravina — explore our collection and find the beauty that’s out of this world!
For any questions or concerns, contact us at:
📧 hi@oravina.com