PRIVACY POLICY

PRIVACY POLICY

LAST UPDATED: November 1, 2024

This Privacy Policy describes how www.oravina.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more details:

Device Information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Additionally, cookies monitor items in your cart, track instances of cart abandonment, and utilize data to send targeted SMS reminders.
  • Source of collection: Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor, Shopify.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: To process orders, arrange for shipping, provide invoices or confirmations, communicate with you, screen for potential fraud, and provide marketing information aligned with your preferences.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our processor, Shopify.

MINORS

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, including:

  • Shopify: Powers our online store. Read more about their privacy policy here.
  • Compliance with laws: We may share information to comply with applicable laws, respond to legal requests, or protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

  • We use Google Analytics to understand how our customers use the Site. You can read more about Google’s practices here.
  • You can opt-out of targeted advertising through the following links:

You can also opt out of some services via the Digital Advertising Alliance.

USING PERSONAL INFORMATION

We use your Personal Information to:

  • Provide products for sale.
  • Process payments.
  • Fulfill orders, including shipping and customer support.
  • Send updates on products, offers, and services.
  • Use cookies to track cart activity and send SMS reminders for cart completion.

LAWFUL BASIS

Under the General Data Protection Regulation (GDPR):
We process your Personal Information based on:

  1. Your consent.
  2. Performance of a contract.
  3. Legal obligations.
  4. Legitimate interests that do not override your rights.

RETENTION

We retain your Personal Information unless you request deletion.

AUTOMATED DECISION-MAKING

For EEA residents, our automated decision-making is limited to fraud prevention (e.g., denylisting IPs or cards associated with suspicious activities) and does not significantly affect you.

SELLING PERSONAL INFORMATION

Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act (CCPA).

YOUR RIGHTS

GDPR (EEA Residents)

  • Access your Personal Information.
  • Request corrections, updates, or erasure.
  • Data portability.

CCPA (California Residents)

  • Access the Personal Information we hold (“Right to Know”).
  • Request corrections, updates, or erasure.

COOKIES

Cookies help us improve the user experience by:

  • Supporting site functionality.
  • Tracking preferences.
  • Monitoring cart activity for SMS reminders.

You can adjust your browser settings to block cookies, though this may limit functionality.

For any privacy-related concerns, contact us at:
📧 privacy@oravina.com